Your privacy when using our website
P&C recognise that the privacy of our members and others who share information with us is important. P&C is subject to the Privacy Act 1988 (Cth), which sets standards for the collection, access, storage and use of personal information.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future P&C customer support features you are required to submit personally identifiable information.
The type of personal information the P&C collects depends on the nature of your dealings with us.
To be able to provide you with our services, we may need:
- your name;
- your contact details including email address, mailing or street address and telephone number;
- your demographic information;
- your payment particulars including credit card, account and BSB numbers (for the sole purpose of processing payments);
- your preferences and opinions;
- details of the services we have provided to you or that you have enquired about and our responses;
- your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and browsing behaviour;
- additional personal information that you provide to us directly or indirectly through your use of our website, online forms, customer surveys, in writing, in person or via any other means; and
- any other information requested by us and/or provided by you.
We may contact you to respond voluntarily to questionnaires, surveys or market research and provide your opinion and feedback. Providing this information is optional.
Sharing of your personal information
In general, the P&C will not sell, rent or lease your personal information to others. The P&C may however disclose your information:
- to credit reporting agencies and courts, tribunals or regulatory authorities where you fail to pay for services provided to you;
- where the P&C is required by law to disclose information to third parties;
- in certain circumstances to the Department of Education or organisations offering products and services which the P&C considers may be of interest to you for direct marketing purposes;
- where the P&C has outsourced functions to third party contractors, suppliers or brokers. In order for us to provide our services, we may share your personal information with a contractor, supplier or broker only the extent necessary for them to provide their services to us. We require our contractors, suppliers and brokers to undertake to comply with the Privacy Act 1988; or
- third parties to collect and process data such as Google Analytics and WordPress Statistics or other relevant business
Use of your personal information
The P&C only collects personal information in connection with carrying out its authorised and permitted activities. We will only use your personal information for the purpose(s) you have provided the personal information, or for a purpose to which you have consented.
Generally, how the P&C uses personal information will be apparent from the way in which we collect it, or will be disclosed at the time of collection.
We use information for a range of purposes which include:
- to enable you to access and use our website;
- to provide you with services, or information regarding our services;
- for analytics, market research and development including to operate and improve our website;
- to send you information about other products or services offered by third parties which may be of interest to you; and
- to communicate and administer our relationship and dealings with you efficiently.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. P&C reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
If any of the personal information you have provided to us is inaccurate, out of date or incomplete (for example, if you move or change your phone number), please let us know so that we can update and/or correct your personal information.
If you find any inaccuracies in your personal information, please let us know as soon as you become aware of the inaccuracy.
Do we disclose personal information overseas?
How do we keep personal information secure?
The P&C is committed to ensuring the security of your personal information. We use encryption technology and restrictions on access in order to safeguard your personal information.
How do we deal with privacy complaints?
Your privacy is important to the P&C and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to follow a simple three-step process:
Gather all supporting documents about the matters which concern you, think about the questions you want answered and decide on what you want us to do.
Contact us. We will endeavour to review and if possible, resolve your concerns in a timely fashion.
If you are not satisfied with our response, we may require you to submit your complaint in writing by email at email@example.com with your contact details. We will then investigate your complaint and endeavour to respond to you in writing within a reasonable period and in any event within 21 days of receipt of your written complaint.
If at this stage the matter has not been resolved to your satisfaction, you can telephone the Australian Information Commissioner’s hotline on 1300 363 992.